Question 1

What do I need to provide at the time of collection?

Accepted Answer

Keys, registration document (V5C), locking wheel nut key if your car has alloy wheels, any other paperwork you may have for the car.

Question 2

How do I receive payment for my car?

Accepted Answer

We pay cash or instant bank transfer which will clear immediately before the car is taken.

Question 3

How long does it take to remove my car?

Accepted Answer

Usually, it takes between 5 – 10 minutes to load your car onto our recovery vehicle. It may take longer depending on the location of your car and how difficult it is to remove.

Question 4

Do I need to be present when you arrive?

Accepted Answer

As the registered keeper of the car, you do not have to be present when we collect your vehicle. So you can ask a family member, friend or neighbour to help you. As long as our driver has access to the car and can take care of the paperwork, this is all we need.

Question 5

I have lost the keys to my vehicle, can you still collect?

Accepted Answer

Yes please inform us before collection when we contact you to confirm your details, please inform us of any obstructions or height restrictions that may make it extra difficult to recover.

Question 6

I do not have a log book/V5C/registration document?

Accepted Answer

Don’t worry, it’s not a problem, it just means that you will need to prove to us that you are the owner of the car in order for us to stay on the right side of the law.

Question 7

What is a registration document?

Accepted Answer

A registration document (V5C/log book) is the document issued by the DVLA usually to the owner of the vehicle or the person/ company who is responsible for the vehicle.

Question 8

Do I have to prepare my car for collection?

Accepted Answer

No, just make sure you take out any personal belongings, gather any paperwork you have for your car, remove house keys from the key ring.

Question 9

Do I need to contact the DVLA when you collect my vehicle?

Accepted Answer

No, we notify the DVLA that you no longer own the car, we take care of all the paperwork on your behalf regarding the collection.

Question 10

Is the price guaranteed for my car car?

Accepted Answer

Yes all prices are guaranteed subject to the vehicle condition and all vehicles must be complete with an original catalytic convertor unless mentioned before receiving a quote.

FAQ's